Donation & Merchandise Refund Policy

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July 2018

This policy is to inform supporters who have made a donation to The Carmelites (The Carmelite Fathers Inc (VIC) ABN 98 004 769 528) what to do if they have made a donation in error or a mistake in the amount of the donation ha occurred.


Refund Policy - Online Donations

Thank you for choosing to donate to The Carmelites – Australia & Timor-Leste. Please make sure you complete all your details carefully, including the amount you are donating to us.


Errors in Amount Pledged

If you have made an error in the amount of your donation, please contact us as soon as possible. You have 60 days in which to notify The Carmelites that an error has been made.


Duplicate Donation Error

If you have made a duplicate donation in error, please contact us as soon as possible. You have 60 days in which to notify The Carmelites that a duplication error has been made.


Refund requests

All requests for refunds must be made in writing and forwarded as follows:

By Email: send your email to This email address is being protected from spambots. You need JavaScript enabled to view it.

By Fax: 03 9699 1944

By Mail: Mark attention to:

  Director, Fundraising Development, The Carmelites – Australia & Timor-Leste

  75 Wright Street

  MIDDLE PARK VIC 3206

Your refund request should include details of the initial donation including:

  • Your name or the name of the donor
  • Contact details of the donor – phone, email, address
  • The date the donation was made
  • The amount donated
  • The receipt number
  • The nature of the error
  • And any other information you think we should know

Should the refund be approved, any original receipt issued for the incorrect amount immediately becomes void and invalid. The Carmelites will issue a new receipt where applicable.

Refunds are returned using the original method of payment, except cash donations will be returned via cheque or electronic fund transfer. If you made your donation by credit card, your refund will be credited to that same credit card. Approved refunds will be made within five (5) business days.


Change of mind on Donation

Once you have made a donation to The Carmelites we cannot normally give refunds if you change your mind. It is for this reason that we ask that you make your decision to donate to us carefully. The Carmelites are under no obligation to give a refund for a donation if an error has been made on your part, but we will endeavour to ensure that any genuine errors (such as the amount donated) are rectified.

The Carmelites is a non-profit organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund made after 90 days have expired, The Carmelites regret that we are unable to issue a refund.


Errors by Us

Should an error be made by The Carmelites or its financial institution(s), we will make a full refund as soon as possible when notification of the error is received and all costs will be borne by us.

Merchandise Purchases

If you purchase merchandise or supplies from The Carmelites and you have found that it is either defective or does not meet your expectations please return the item within thirty (30) days of the date of purchase to the address noted below with your details and proof of purchase. We will then arrange a refund.


Changes to Refund Policy

The Carmelites reserve the right to modify our Refund Policy in the future, for any reason, without notice and without liability to you, any user or any third party. Please review this Policy from time to time so that you are aware of any changes.


Contact The Carmelites

If you have any queries about this Refund Policy or are seeking a refund to a donation or merchandise purchase, please contact the Director, Fundraising Development:

By phone: 03 9690 8822

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By mail:  

Director, Fundraising Development

The Carmelites – Australia & Timor-Leste

75 Wright Street

MIDDLE PARK VIC 3206

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